Shipping Policy

At PeakSauna, we are committed to providing you with a seamless shopping experience, from the moment you place your order until it arrives at your doorstep. Below is a detailed overview of our shipping and return policies to ensure transparency and ease of purchase.

Fulfillment Time
All orders placed on PeakSauna are processed and fulfilled within 24 to 48 hours. Once your order is processed, you will receive a confirmation email containing your tracking information. This will allow you to monitor your shipment as it makes its way to you.

Delivery Time
We partner with reliable shipping carriers to ensure your order reaches you in a timely manner. Our standard delivery times range from 7 to 14 business days, depending on your location and the shipping method selected at checkout.

– Standard Shipping: 7-14 business days
– Expedited Shipping: Available upon request (additional charges may apply)

Please note that delivery times may be affected by factors such as weather conditions, carrier delays, and holiday schedules. We will do our best to communicate any delays as soon as we are aware of them.

Return Policy

We stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 30 days of receipt for a full refund. There are no return fees.

Conditions for Return:
– Items must be in their original condition and packaging.
– All accessories, manuals, and parts must be included.
– Proof of purchase (order confirmation or receipt) is required.

How to Return:
1. Contact Us:Reach out to our customer service team at info@peaksauna.com or call 406-838-3296 to initiate your return. Provide your order number and the reason for the return.
2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return shipping address.
3. Pack and Ship: Securely pack the item in its original packaging, including all accessories and documentation. Use the return shipping label provided (if applicable) or arrange for shipping through your preferred carrier.
4. Refund Processing: Once we receive and inspect the returned item, we will process your refund within 7 business days. You will be notified via email when the refund has been issued.

Shipping Issues
We strive to ensure every order is delivered without issues. However, if you encounter any problems with your shipment, such as delays, damages, or incorrect items, please contact us immediately.

– Email: info@peaksauna.com
– Phone: 406-838-3296

Our customer service team is available to assist you with any shipping concerns and will work diligently to resolve any issues promptly.

Contact Us
For any questions or concerns regarding our shipping and return policies, feel free to contact us:

– Email: info@peaksauna.com
– Phone:406-838-3296

Thank you for choosing PeakSauna. We value your business and are dedicated to providing you with high-quality products and exceptional customer service. Enjoy a hassle-free shopping experience with PeakSauna, your trusted source for premium saunas, sauna accessories, vending machines, table tennis equipment, pool tables, freestanding bathtubs, and whirlpool bathtubs.